{"id":2986,"date":"2015-05-16T16:52:32","date_gmt":"2015-05-16T13:52:32","guid":{"rendered":"http:\/\/journal-ene.gr\/?p=2986"},"modified":"2026-11-05T22:06:59","modified_gmt":"2026-11-05T20:06:59","slug":"measurement-of-patient-satisfaction-of-the-quality-of-health-services-provided-in-outpatient-units","status":"publish","type":"post","link":"https:\/\/periodiko.yaba.gr\/en\/measurement-of-patient-satisfaction-of-the-quality-of-health-services-provided-in-outpatient-units\/","title":{"rendered":"Measurement of patient satisfaction of the quality of health services provided in outpatient units"},"content":{"rendered":"

AIM:<\/strong> The aim of the present research is to investigate the patient\u2019s satisfaction of the medical services rendered\u00a0in the morning Outpatients\u2019 Departments of the Anti-Cancer Hospital \u00abMETAXA\u00bb. Through the recording of the\u00a0patients\u2019 opinions as well as the identification of the factors that contribute to the satisfaction, we will point out\u00a0organizational and functional problems of the Outpatients\u2019 Department, which will contribute to find solutions\u00a0to upgrade the quality of the services rendered.<\/p>\n

MATERIAL\/METHODOLOGY:<\/strong> For the collection of data a questionnaire which included closed type questions (Likert\u00a05-scale type) was used. The questions concerned the demographic and social elements of the patients, as well as\u00a0questions concerning the process of services offered by the outpatients\u2019 department of the hospital. The sample\u00a0of this research was consisted of 100 patients who visited the morning outpatients\u2019 department in December 2009.<\/p>\n

RESULTS:<\/strong> The results of the research showed that the level of satisfaction for oncological patients was high.\u00a0The highest level of satisfaction was expressed for the medical services due the relationships developed with\u00a0the doctor and patient\u2019s confidence in that doctor. Problems occurred in the function of the morning Outpatients\u2019\u00a0Department due to the long waiting time from the arranging of the appointment to the day of examination, the\u00a0lack of choice for the day and time of appointment and the long waiting time at the day of examination. No\u00a0important demographic or social factors were found that affected the results of the survey of the sample group\u00a0although it was evident that the medical status, the educational level and sex of the patient did play a role.<\/p>\n

CONCLUSION:<\/strong> The research revealed a high level of satisfaction for the medical services offered by the medical,\u00a0nursing and administrative staff who works at the morning Outpatients\u2019 Departments at Anti-Cancer Hospital\u00a0\u00abMETAXA\u00bb. The patients were found to be less satisfied by the morning clinics due to the long waiting time from\u00a0the arranging of the appointment to the day of examination and the long waiting time to see the doctor on the\u00a0day of the appointment. These particular problems need to be fully understood by the Administration in order\u00a0to find a solution to upgrade the quality of services provided by the Hospital.<\/p>\n

Key words:<\/strong> health services, quality, patient\u2019s satisfaction, oncological patients, outpatients\u2019 department<\/p>\n","protected":false},"excerpt":{"rendered":"

AIM: The aim of the present research is to investigate the patient\u2019s satisfaction of the medical services rendered\u00a0in the morning Outpatients\u2019 Departments of the Anti-Cancer Hospital [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":-1,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[595],"tags":[2406,2039,2407,2405,2037],"eidos-arthrou":[1807],"keyword":[2117,2410,2411,2409,2408],"language":[1842],"class_list":["post-2986","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-iss_4_4","tag-bamidis-p","tag-malliarou-m","tag-niakas-d","tag-pini-a","tag-sarafis-p","eidos-arthrou-erevnitika-arthra","keyword-health-services","keyword-oncological-patients","keyword-outpatients-department","keyword-patients-satisfaction","keyword-quality","language-greek"],"acf":[],"_links":{"self":[{"href":"https:\/\/periodiko.yaba.gr\/en\/wp-json\/wp\/v2\/posts\/2986","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/periodiko.yaba.gr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/periodiko.yaba.gr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/periodiko.yaba.gr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/periodiko.yaba.gr\/en\/wp-json\/wp\/v2\/comments?post=2986"}],"version-history":[{"count":2,"href":"https:\/\/periodiko.yaba.gr\/en\/wp-json\/wp\/v2\/posts\/2986\/revisions"}],"predecessor-version":[{"id":9683,"href":"https:\/\/periodiko.yaba.gr\/en\/wp-json\/wp\/v2\/posts\/2986\/revisions\/9683"}],"wp:attachment":[{"href":"https:\/\/periodiko.yaba.gr\/en\/wp-json\/wp\/v2\/media?parent=2986"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/periodiko.yaba.gr\/en\/wp-json\/wp\/v2\/categories?post=2986"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/periodiko.yaba.gr\/en\/wp-json\/wp\/v2\/tags?post=2986"},{"taxonomy":"eidos-arthrou","embeddable":true,"href":"https:\/\/periodiko.yaba.gr\/en\/wp-json\/wp\/v2\/eidos-arthrou?post=2986"},{"taxonomy":"keyword","embeddable":true,"href":"https:\/\/periodiko.yaba.gr\/en\/wp-json\/wp\/v2\/keyword?post=2986"},{"taxonomy":"language","embeddable":true,"href":"https:\/\/periodiko.yaba.gr\/en\/wp-json\/wp\/v2\/language?post=2986"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}